RMA Request Form
1. Please review the supplementary document “Warranties & Policies” prior to returning merchandise.2. Please complete this RMA Request Form in its entirety. We will not process incomplete RMA Request Forms.
Note: We will reject any packages shipped to the RMA Department without any problem detail included. Note: All returned merchandise must be in its original, unmarked packaging with the appropriate stamp / sticker. We will not accept returned merchandise in different or damaged packaging.
Warranties & Policies
By placing a purchase order with Techville Distribution., you are agreeing to Techville Distribution’s pricing, payment terms, shipping charges, and conditions. We reserve the right to decline the order for any reason. All new customers are required to pay 100% in advance on their first order; payment may be made with credit card or e-mail transfer or Paypal.
Shipping & Handling
Orders processed same day. Same Day shipping available. It is your responsibility to accept the delivery and any charges that may apply. This includes any extra charges for services you requested (special routing, inside delivery, etc.).
Please inspect the box for signs of damage before opening your product. If you think there may be product damage, please take a photo of the unopened box. This will help to prove that damage was the carrier’s fault. Please retain original packaging until you have verified your product performs as expected in accordance with the warranty & policy.
Note: Once your order has been delivered to your location, you have up to 48 hours to report any shortage and wrong products.
Limited Warranty Information
Our products are supported by different limited warranties. Limited Warranty Information is only for defective products. You have 90 days limited warranty and it applies to all of our products.
We are not responsible for any misuse, abuse, or damage caused by human error on installation. For more information, please call our Sales Department at 905-849-8707.
You are responsible for a 30% restocking fee for orders cancelled after the invoice has been issued and processed. Processed is defined as the period of time when the product requested has been put aside for fulfillment of the order. This will be an automatic response if we receive no notification from you for seven business days.
Return & Exchange
We offer 90 days return or exchange on good products. All return and exchange products must be in original condition. A credit or exchange may be issued, per request, upon inspection. Shipping cost is non- refundable. Exchange may be accepted for any defective products. Please refer to Limited Warranty Information, above, and the RMA Request Form for details. We do not accept any returns on all custom orders (with the only exception in cases of internal accidents). All closeout/clearance products are final sale – no exchange, no refund, and no return.
Techville Distribution 578 Kerr St, Oakville, ON, L6K 3C7 Phone #: 905-849-8707 | E: Sales@TechvilleOnline.com